Frequently Asked Questions
The most frequently asked questions and answers about perfume workshops, custom scent design, ordering, shipping and returns.
Perfume & Design
How does the signature scent design process work at MOJ & Dreams?
After you enter your birth details and scent preferences, the system builds a personal scent profile for you. Next you personalise the label name, and in the final step you move on to the order summary and payment.
Why do you ask for birth details?
Your birth date, time and city are used to personalise the character of your scent and to suggest the note balance that suits you best.
Can I still design a scent if I don't know my birth time?
Yes. If your birth time is unknown, suggestions are based on a more general profile; you still receive a personalised result.
How long does the scent design flow take?
The digital flow takes 5–10 minutes on average. It may take longer if you enter your preferences in detail.
What exactly do I get at the end of the process?
A scent profile created just for you, the suggested note character and an order summary for your personalised, labelled product.
How is the scent name / label personalised?
Before ordering, you choose the name or text to appear on the label, and the product is prepared accordingly.
Do I choose the scent notes, or does the system suggest them?
The system makes suggestions based on your birth details and preferences, and your own choices shape that profile.
Is ingredient / allergen information provided?
Yes. Ingredient information is shared on request. If you have sensitivities, allergies or a special health condition, we recommend letting us know before you order.
What affects how long a scent lasts?
Skin type, where it is applied, ambient temperature, storage conditions and the concentration of the chosen notes all affect longevity.
Can I re-order a scent I designed before?
Yes. You can place a re-order request using your previous order number or by sharing your contact details.
Workshops
Which workshop types are available?
The Signature Scent with Your Partner workshop is offered regularly. Ottoman Palace Scents, Birth Chart Scents and Scents for Kids are opened seasonally.
How long are the workshops and how many people can join?
All workshops last about 90 minutes on average. Every session opens with limited capacity.
How do I reserve a workshop?
After buying your workshop ticket you can call us to confirm your reservation. For contact and reservations you can reach us on +90 542 656 71 29.
Do you offer corporate events or private group workshops?
Yes. Content, duration and concept can be tailored for corporate teams and private groups.
What is the workshop cancellation / postponement policy?
Workshop tickets with a confirmed reservation cannot be cancelled. In cases of force majeure, if we are notified at least 4 hours before the workshop starts, the ticket can be moved to another session or day.
Where are the workshops held?
Workshops take place at venues in Kadıköy, Istanbul and occasionally in other cities; the venue and address are shown on each workshop page. Example: Wings Coffee Garden, Osmanağa Mah. Mürver Çiçeği Sk. No: 10/A, 34714 Kadıköy/Istanbul.
Is there anything participants should prepare before coming to a workshop?
We recommend not wearing strongly scented products (perfume, lotion, etc.) on the day and arriving at the venue a little before the session time.
Can this experience be given as a gift?
Yes. Workshop tickets can be bought as a gift.
Order & Payment
What are the steps of the ordering process?
You complete the scent design flow, personalise the label, confirm the order summary and finish the order with the payment step.
Which payment methods are accepted?
Secure online payment by credit or debit card. The available payment options are shown on the payment screen.
How is the order confirmation delivered?
When your order is completed, the confirmation is sent to you by e-mail.
How do I request a corporate invoice?
An invoice is issued for every purchase made on our site. For a corporate invoice, enter your company and invoice details in the invoice section while ordering.
Shipping & Delivery
How many days do preparation and delivery take after ordering?
Custom designs are first prepared for production and then shipped. The total time may vary with order volume and delivery region.
How is the shipping fee calculated?
It is calculated at the best available rate with our partner carriers. For domestic orders, shipping is included in the amount paid.
Do you ship abroad?
Yes, we ship worldwide. The cost is calculated from the product plus shipping and, where applicable, customs charges.
How can I track my order?
Tracking information is shared once the parcel leaves us. You can follow the delivery through the carrier.
How can I get support for a damaged or incomplete delivery?
Have the courier record a report at the moment of delivery and document the situation. Then send a support request together with photos.
Returns & Warranty
What are the return / exchange conditions?
By law, products and services made to order for a specific person cannot be returned or exchanged. If a parcel is lost or damaged in transit, the product is prepared again and re-sent.
Which products are excluded from returns?
Personalised products are excluded from returns. For standard products, returns are not accepted if the package has been opened or the product is damaged.
How do I create a return request?
Notify the carrier of the return and send the carrier's label image to iletisim@mojdreams.com with the subject 'Return Request'. The process starts once the product reaches us and has been inspected.
How many days does a refund take after a return is approved?
After a return is approved, the refund is completed within 7 business days.
What does the warranty cover?
If a parcel arrives broken, damaged or deformed, the product is supplied again. For this, the damage must have been recorded by the carrier at the time of delivery.